This page explains how to delete your account on Sevn, the streaming app published by Eight Network Creations Private Limited, and what happens to your data when you do.
Delete from the app
- Open the Sevn app and sign in.
- Go to your account settings.
- Choose Delete account and confirm.
Request deletion without the app
If you no longer have the app installed, or cannot sign in, email us from the address registered to your account, or include the mobile number you signed up with.
Or write to stream@eight.network with the subject “Sevn account deletion request”. We may ask you to confirm that the account is yours before we delete it.
We acknowledge requests within 7 working days and complete deletion within 30 days.
What we delete
Your account and everything associated with it: your profile, watchlist, viewing history and submissions. Deletion is permanent and the account cannot be reactivated.
What we keep, and for how long
Some records must be kept after deletion, for legal, tax and safety reasons:
| Data | Kept for |
|---|---|
| Registration records | 180 days, where the Information Technology Act, 2000 and its rules require it |
| Payment and transaction records | As required by tax and accounting law, typically 8 years |
| Support correspondence | 24 months from closure of the ticket |
| Security and access logs | 12 months |
| Content reports and enforcement records | 36 months |
When a retention period ends, we delete the data or irreversibly de-identify it. See Section 9 of our Privacy Policy for details.
Before you delete
- Cancel your subscription first. Deleting your account does not cancel a subscription billed through Google Play. Cancel it in Google Play subscriptions.
- You will lose access to any active subscription, downloads and previous purchases. These are generally non-refundable, except as stated in our Terms of Use or as required by law.